{"id":1463,"date":"2023-11-24T09:11:06","date_gmt":"2023-11-24T09:11:06","guid":{"rendered":"https:\/\/www.jcd-logistique.fr\/gestion-des-retours\/"},"modified":"2024-05-21T12:57:03","modified_gmt":"2024-05-21T12:57:03","slug":"returns-management","status":"publish","type":"page","link":"https:\/\/www.jcd-logistique.fr\/en\/returns-management\/","title":{"rendered":"Returns management"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><p><span lang=\"en-GB\">Online sales inevitably generate <strong>a flow of returned orders<\/strong>. This varies according to the sector of activity, with ready-to-wear being at the top of the list, generating a large number of customer returns. <\/span><\/p><\/p>\n\n\n\n<p class=\"has-text-align-center\">Please note that there are two categories of returns: <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><p><img decoding=\"async\" width=\"185\" height=\"185\" class=\"wp-image-992\" style=\"width: 185px;\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/envoye.png\" alt=\"\" data-mce-src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/envoye.png\" data-mce-style=\"width: 185px;\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/envoye.png 512w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/envoye-300x300.png 300w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/envoye-150x150.png 150w\" sizes=\"(max-width: 185px) 100vw, 185px\" \/><\/p><\/p>\n\n\n\n<p class=\"has-text-align-center\"><p><strong><span lang=\"en-GB\">Carrier returns<\/span><\/strong><\/p><p><span lang=\"en-GB\">When parcels are returned to the sender because the carrier was unable to deliver them. There are various reasons for this: parcel not collected, unknown or incomplete address, etc.<\/span><\/p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><p><img decoding=\"async\" width=\"175\" height=\"175\" class=\"wp-image-994\" style=\"width: 175px;\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/convoyeur.png\" alt=\"\" data-mce-src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/convoyeur.png\" data-mce-style=\"width: 175px;\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/convoyeur.png 512w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/convoyeur-300x300.png 300w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/convoyeur-150x150.png 150w\" sizes=\"(max-width: 175px) 100vw, 175px\" \/><\/p><\/p>\n\n\n\n<p class=\"has-text-align-center\"><p><strong><span lang=\"en-GB\">Customer<\/span><span lang=\"en-GB\"> returns<\/span><\/strong><\/p><p><span lang=\"en-GB\">When customers return products that they do not wish to keep. <\/span><\/p><\/p>\n<\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\"><p><img decoding=\"async\" width=\"50\" height=\"50\" class=\"wp-image-1191\" style=\"width: 50px;\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-methodes.png\" alt=\"\" data-mce-src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-methodes.png\" data-mce-style=\"width: 50px;\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-methodes.png 512w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-methodes-300x300.png 300w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-methodes-150x150.png 150w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/><span lang=\"en-GB\">Our working methods :<\/span><\/p><\/h6>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">We handle all parcel returns following a standard procedure, or one defined beforehand with the customer. <\/p>\n\n\n\n<p class=\"has-text-align-center\"><p><strong><span lang=\"en-GB\">Our standard procedure is as follows:<\/span><\/strong><\/p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"540\" height=\"175\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/1-identification.png\" alt=\"\" class=\"wp-image-702\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/1-identification.png 540w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/1-identification-300x97.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/figure>\n\n\n\n<p><p><strong><span lang=\"en-GB\">Identify the parcel and enter the following information:<\/span><\/strong><\/p><p><span lang=\"en-GB\">Order number, name of consignee, products being returned, condition of the parcel and goods, reason for return.<\/span><\/p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"540\" height=\"175\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/2-remise-stock-1.png\" alt=\"\" class=\"wp-image-706\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/2-remise-stock-1.png 540w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/2-remise-stock-1-300x97.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/figure>\n\n\n\n<p><p><span lang=\"en-GB\"><strong>Restock products<\/strong> in good condition.<\/span><\/p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"540\" height=\"175\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/3-prevenir.png\" alt=\"\" class=\"wp-image-705\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/3-prevenir.png 540w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/3-prevenir-300x97.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/figure>\n\n\n\n<p><p><span lang=\"en-GB\"><strong>Issue a customer alert or monitor customer specifications<\/strong> for defective products.<\/span><\/p><\/p>\n<\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\"><p><img decoding=\"async\" width=\"50\" height=\"50\" class=\"wp-image-1188\" style=\"width: 50px;\" src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-tarifs-2.png\" alt=\"\" data-mce-src=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-tarifs-2.png\" data-mce-style=\"width: 50px;\" srcset=\"https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-tarifs-2.png 512w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-tarifs-2-300x300.png 300w, https:\/\/www.jcd-logistique.fr\/wp-content\/uploads\/2023\/10\/nos-tarifs-2-150x150.png 150w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/><span lang=\"en-GB\">Our rates :<\/span><\/p><\/h6>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Between \u20ac2 and \u20ac4 depending on the number and type of products to be received.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><p><strong>These catalog prices are given for information purposes only.<\/strong> You can request a personalized quote by completing our form<\/p><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Online sales inevitably generate a flow of returned orders. This varies according to the sector of activity, with ready-to-wear being at the top of the list, generating a large number of customer returns. Please note that there are two categories of returns: Carrier returns When parcels are returned to the sender because the carrier was [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1573,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1463","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns management, Custom Logistics Services and Solutions | JCD<\/title>\n<meta name=\"description\" content=\"Discover our Returns management , and contact us today to benefit from our expertise and improve the efficiency of your logistics operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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